Customer Service
The Topics Of These Workshops:
You Make The Difference”
- “Going the extra mile”…. What it means to you.
- Let’s start at the top …. a checkup from the neck up.
- First impressions happen fast … 9 seconds 4 minutes.
- Meeting the 4 basic human needs …. how are you doing?
“Gaining & Maintaining Delighted Customers”
- Listening like I will report back.
- Communicating with care and concern.
- We want more customers…just like you!
- Customer delight … It’s a win/win.
"Satisfying Internal Customers”
- Eliminate “Heroic Events”….make everyone a hero.
- “Problem? Great, that’s why I’m here.
- ”Defusing anger and moving forward.
- Telephone skills to brag about.
- Creating Internal Partnerships.
“Boosting Team Morale & Increasing Customer Service with FISH” (Video Enhanced)
- Bringing humor into your workplace.
- Make their day.
- Being present at all times.
- Choosing your attitude.
“DiSC Dimensions of Behavior” DiSC Based (Video Enhanced)
- Getting to know you & your style.
- Identify your work behavioral style.
- Create a motivational environment most conducive to success.
- Increase your appreciation of different behavioral styles.
- Anticipate and minimize potential conflicts with others.
“Gaining & Retaining Loyal Customers”
- Assessing internal and external customer perceptions of your service.
- Building customer relationships and trust.
- Keep your customers buying, bragging, and coming back.
- Dealing effectively with demanding or upset customers.
