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Customer Service

The Topics Of These Workshops:

 You Make The Difference”

  • “Going the extra mile”…. What it means to you.
  • Let’s start at the top …. a checkup from the neck up.
  • First impressions happen fast … 9 seconds 4 minutes.
  • Meeting the 4 basic human needs …. how are you doing?

“Gaining & Maintaining Delighted Customers”

  • Listening like I will report back.
  • Communicating with care and concern.
  • We want more customers…just like you!
  • Customer delight … It’s a win/win.

"Satisfying Internal Customers”

  • Eliminate “Heroic Events”….make everyone a hero.
  • “Problem? Great, that’s why I’m here.
  • ”Defusing anger and moving forward.
  • Telephone skills to brag about.
  • Creating Internal Partnerships.

“Boosting Team Morale & Increasing Customer Service with FISH” (Video Enhanced)

  • Bringing humor into your workplace.
  • Make their day.
  • Being present at all times.
  • Choosing your attitude.

“DiSC Dimensions of Behavior” DiSC Based (Video Enhanced)

  • Getting to know you & your style.
  • Identify your work behavioral style.
  • Create a motivational environment most conducive to success.
  • Increase your appreciation of different behavioral styles.
  • Anticipate and minimize potential conflicts with others.

“Gaining & Retaining Loyal Customers”

  • Assessing internal and external customer perceptions of your service.
  • Building customer relationships and trust.
  • Keep your customers buying, bragging, and coming back.
  • Dealing effectively with demanding or upset customers.

Are You Ready To Fine Tune Your Customer Service?

Contact Lee Today or Call 239-898-0941!